Terms & Conditions
This website is owned and operated by Gareth Clark in the United Kingdom. The service is named Bee’s Knees Cookshop. The contact telephone number is 01544239115. The business address is The Bees Knees Cookshop, 8 Church street, Kington, Herefordshire, HR53AZ.
Access to and use of this website and the products and services available through this website (collectively “The Services”) are subject to the following terms, conditions and notices. By using the Services, you are agreeing to all the Terms and Conditions, as may be updated from time to time.
You should check this page regularly to take notice of any changes we may have made. Access to this website is permitted on a temporary basis., and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this website.
This website also contains links to other website, which are not operated by Bees Knees (the “Linked Sites”). Bees Knees has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the Terms and Conditions outlined in such sites.
3. Terms of Sale
By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Bees Knees warrants that all goods supplied to customers are as described on this website. All goods are brand new as supplied to Bees Knees Cook Shop by the wholesaler or importer. If goods received are not as described, the purchase price and original delivery cost will be refunded provided the goods are returned to Bees Knees at the above address , and in their originally received condition, within 7 days of receipt.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see out Delivery & Carriage section for more information. When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of goods will not be formed until your payment has been approved by us and we have debited your credit or debit card or Paypal account.
Whilst we try to ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you, we will treat the order as cancelled and refund you in full. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the “Total Cost”. The service may contain typographical errors or other errors or inaccuracies and may not be complete or current.
We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out of date information regarding pricing, shipping, payment terms or return policies. Should we refuse to fill any order you have placed, all monies paid would be refunded to you in full.
Prices for goods offered for sale on this website and for postage are shown in Pounds Sterling, the currency used in the UK. The Universal Currency Converter provides guidance on how prices in Pounds Sterling convert to other currencies but this is guidance only. During the checkout process, Paypal will convert and charge the Pounds Sterling prices in the customer’s own currency. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the “Total Cost”.
5. Loss, Damage and Cancellations
In the event of goods purchased not being received within 28 days of the date of dispatch, the customer should contact Bees Knees within a further 7 days, in writing or by using the contact form on the Contact Page, and the purchase price and original carriage cost will be refunded provided the goods were not affected by the customs restrictions outlined in the Carriage and Delivery section.
If goods received have been damaged in transit, the customer should contact Bees Knees within 3 days of receipt, either by telephone, in writing or by using the Contact Page, describing the damage. The purchase price will be refunded to the customer on a pro-rata basis. For example, if one glass in an order of six is broken, one sixth of the purchase price will be refunded. Orders on this website are covered by the United Kingdom Consumer Protection (Distance Selling) Regulations 2000.
The Distance Selling Regulations allow a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return goods without reason within this period for a full refund of the purchase price (excluding original carriage). Goods returned must be complete, unused, and with the manufacturer’s packaging undamaged. The cost of returning and appropriately insuring the goods until satisfactory receipt will be borne by the customer. To cancel an order under the terms of the Direct Selling legislation the customer should contact Bees Knees in writing or by email within 7 days of receipt of the goods. The customer will be required to return the goods before a refund can be processed.
Likewise, Bees Knees reserves the right to refund the customer in full and to cancel the order. Typically, this will apply if the quantity of goods ordered exceed available stock, or if the goods are unlikely to be deliverable to the customer’s delivery address by the delivery services available. Please note, in particular that Express Delivery is not available to a P.O.Box.
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